Shipping & Delivery

ORDER PROCESSING & DELIVERY

The estimated time required to receive your order includes two stages:

Processing Time

Order processing involves payment confirmation, order verification, product preparation, quality inspection, and packaging.

Most orders are prepared for shipment within 72 hours after successful payment and order confirmation.

Shipping Time

Shipping time refers to the estimated period from when your package is dispatched until it reaches the delivery address provided at checkout.

Actual transit times may vary depending on the shipping destination and carrier services.

SHIPPING FEES

Brightlave offers free standard shipping on orders over $39.98 USD.

For purchases below $39.98 USD, shipping fees will be calculated and displayed during checkout before you confirm your payment.

ESTIMATED SHIPPING TIMES

United States & Canada

Standard Secured Shipping:
Approximately 2–4 weeks for products currently in stock.

Australia & New Zealand

Standard Secured Shipping:
Approximately 2–4 weeks for available products.

United Kingdom & Europe

Standard Secured Shipping:
Approximately 2–4 weeks for in-stock products.

Other International Destinations

Standard Secured Shipping:
Approximately 2–5 weeks for items available for immediate fulfillment.

Please understand that these delivery periods are estimates rather than guaranteed arrival dates.

Delivery schedules may be affected by shipping destinations, carrier operations, customs inspections, weather disruptions, seasonal demand, and other circumstances beyond our reasonable control.

SHIPPING PROTECTION

For orders shipped with applicable shipping protection, packages confirmed as lost during transit or received in damaged condition may qualify for a replacement at no additional product charge.

Our customer support team may request supporting documentation before determining the appropriate resolution.

This may include:

Your order number
Relevant shipment tracking details
Photographs or videos of the damaged product
Images of the outer shipping packaging
Additional information reasonably required to investigate the issue

Each request will be reviewed based on the circumstances and applicable shipping protection conditions.

PRIORITY INSURED SHIPPING

When Priority Insured Shipping is available at checkout, eligible orders are given priority within our internal order preparation and processing procedures.

However, priority handling does not guarantee delivery by a particular date.

Actual transportation times may still be influenced by shipment volume, carrier schedules, customs clearance, destination, weather conditions, and other logistical factors.

As a result, Priority Insured Shipping may occasionally have a delivery timeframe similar to that of Standard Shipping.

Orders using this option are also subject to the applicable shipping protection terms.

MULTIPLE PACKAGE DELIVERIES

Certain Brightlave orders may be dispatched from different fulfillment centers depending on product availability and warehouse location.

For this reason:

Products from one order may be shipped in multiple packages
Separate tracking numbers may be issued for individual shipments
Packages belonging to the same order may be delivered on different days

If your delivery contains only some of the products you ordered, please check the tracking details associated with any remaining shipments.

Separate deliveries do not necessarily indicate that an item is missing.

TRACKING YOUR ORDER

Once your package has been dispatched, a shipment confirmation email containing tracking information will generally be sent to the email address provided with your order.

Please note that tracking information may not become available immediately after shipment.

It may take several days for the shipping carrier to receive, scan, and update the package status in its tracking system.

You can follow your shipment using the tracking website below:

https://www.17track.net/en

If your tracking status remains unchanged shortly after dispatch, please allow additional time for updated shipping information to appear.

POSSIBLE SHIPPING DELAYS

Delivery to certain destinations may require additional time beyond the estimated shipping periods.

Unexpected delays may occur because of increased order volumes, public holidays, transportation interruptions, customs procedures, severe weather, or other circumstances outside our control.

Brightlave makes reasonable efforts to prepare and dispatch orders promptly while following our standard order handling and quality inspection procedures.

We appreciate your understanding when unexpected shipping delays occur.

INTERNATIONAL CUSTOMS & IMPORT CHARGES

Orders shipped internationally may be subject to customs inspections, import regulations, taxes, duties, or other charges established by the destination country.

Customs authorities determine the procedures and time required to clear imported shipments.

Brightlave cannot guarantee specific customs processing or clearance times.

Unless otherwise indicated at checkout, customers are responsible for any applicable import duties, customs fees, local taxes, or related charges imposed by their destination country, where permitted by applicable law.

REQUESTING ORDER MODIFICATIONS

If you need to modify an order after placing it, please contact our customer service team within 24 hours of purchase.

Email: support@brightlave.com

Please provide:

Your order number
The email address used during checkout
A clear description of the requested change

We will make reasonable efforts to assist with changes before the order has been prepared or dispatched.

However, modifications may no longer be possible once an order enters the fulfillment process or has been handed over to the shipping carrier.

We recommend checking product details, quantities, colors, sizes, and delivery information carefully before submitting an order.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for ensuring that the shipping details entered during checkout are accurate and complete.

If you discover an error in your delivery information, please notify us promptly at: support@brightlave.com

We will attempt to assist with address corrections when possible.

Please be aware that shipping addresses may not be changed once an order has been processed or dispatched.

Where permitted by applicable law, additional delivery or reshipping expenses resulting from incorrect or incomplete information supplied by the customer may be the customer's responsibility.

CONTACT US

If you need assistance with shipping estimates, tracking information, delivery concerns, or order modifications, please contact our customer support team.

Store Name: Brightlave

Legal Business Name: MOHUOPINGMS INC